Sea change in thinking on performance measures
11 Jun 2008
Martin Szakal began working in the UK's port industry 30 years ago, when activities on the dock were governed by the National Dock Labour Scheme.
Introduced in 1947 to essentially regulate the industry, he recalls that the scheme emphasised “management by consent”, eschewing any real need for competition, as such.
“Terminal operators had to face up to the idea that, because they couldn't make more money by boosting rates, they had to increase margins by reducing costs. As a result, everybody became more cost conscious, which ultimately meant paying considerable attention to productivity and performance.
"Only by monitoring these indicators precisely could managers obtain the statistical evidence needed to allow them to justify some of the major changes we have seen in the industry. Fifty years ago, people concentrated on rates and were not remotely as cost conscious as they are now.”





