Port Duty Manager
The role will be responsible for ensuring the smooth operation of the shift. Reporting to the Head of Operations, the Port Duty Manager will lead and motivate the port operations delivery team to deliver the planned activities for the day. He/she will also proactively respond to changing circumstances in the port and react as appropriate.
*Responsible for leading the Port Operations Team (POT) to successfully deliver in safety, quality, service and efficiency on a day-to-day basis. Line management responsibility will include: ◾Providing coaching and mentoring to your team members, to include conducting regular 1-2-1's
◾Ensuring Continual Professional Development is maintained and training provided as necessary for the team
◾Handling staff recruitment and conducting appraisals
◾Carrying out disciplinary procedures where necessary
◾Ensuring adequate cover of the shift is maintained
◾Ensuring working methods are used to maximise efficiency
◾Ensuring compliance and adherence to policies and procedures
*Work with the company to promote a safety culture, acting as an ambassador for the "Beyond Zero" safety campaign. Also ensuring all works that are planned and carried out are done so in a safe manner.
*The role will cover all operational activities, including but not limited to Cruise, Ro-Ro, Project Cargo, Yacht Shipping and Bulks.
*Responsible for duty performance reporting.
*Weekly/daily port and security inspections as and when required.
*Line management responsibility for the Terminal Liaison Officers, when on duty.
*Create a culture of proactive continuous improvement in safety, quality, service and efficiency.
*Be the main point of contact for customer service support on a daily basis, and first point of escalation for port wide incidents.
*Work closely with the Head of Integrated Planning to maximise effective utilisation of the operational service delivery team.
*Out of hours point of escalation and management of all operational departments.
Day's based PDM to have the following duties:
*TLO line manager.
*KAM responsibility as and when required.
*Operations contractor management.
*Work closely and liaise with non-operations departments on projects as required by the business.
*Management of Cruise Terminals and temporary terminal.
*Deputise for Head of Operations as required, and provide cover for Shift PDM's during periods of absence (i.e. sickness / annual leave).
*Work flexibly between days and shift depending upon business requirements.
*Maintaining the department's processes and procedures; ensuring they are kept up to date.
*Demonstrable leadership capability.
*Substantial knowledge and experience of port or other industrial operations.
*Excellent communication skills.
*Demonstrate understanding and commitment to the key service delivery principles.
*Demonstration of capability to multi-task and to make business decisions.
*Experience of leading continuous improvement.
- Date Posted:
- Job Title:
- Port Duty Manager
- Permanent contract
- Full time
- Competitive Salary + Excellent Benefits