Forth Ports identifies technology opportunities

Tech gain: Forth is rolling out new IT at all of its ports, including Dundee Tech gain: Forth is rolling out new IT at all of its ports, including Dundee
Industry Database

Operator Forth Ports is harnessing technology to set itself apart from other UK ports. 

Currently in the process of updating group-wide IT systems, the operator is looking to automate customer-focussed processes.

Speaking to Port Strategy, divisional director Stuart Wallace said that he believed that technology can be a differentiator, especially for traditional, smaller ports. “We’re starting to think about how we can use technology differently, and how can we use it to make it easier to allow the customer to interact with us - that’s where our thought process is now moving in terms of technology.

“Technology has to be at core of how we get fast, accurate and timely flow of information so we don’t end up duplicate checks and balances. They can be done once and once only.”

Technology has become a “much more intricate bit of the business”, a trend that calls for a management team with different skillsets, he added. 

Forth Ports has ensured staff buy-in partly through the creation of dedicated teams, picking the right people with the right experience in those teams. “It’s not all about admin or IT people, there needs to be a balance with operations people as well.” Mr Wallace said that regular updates; ‘touching and feeling’ the project as it progressed; and rolling out in manageable chunks had helped smooth the transition.

LATEST PRESS RELEASES

ShibataFenderTeam continues involvement in Surinam

Since 2012 ShibataFenderTeam fenders support the smooth berthing operations from VABI in Surinam. Read more

Enhanced Hazcheck Restrictions Portal Launched, 1 May 2018

Exis Technologies, with the support of leading shipping and freight insurers, TT Club and UK P&I Clu... Read more

Successful participation and presentation at exhibition in Beira, Mozambique

The exhibition series ‘Intermodal Africa’ organized by Transport Events is always a good possibility... Read more

Protectors of Esbjerg's new East Port quay

The German based Headquarters of ShibataFenderTeam recently completed an order for the Port of Esbje... Read more

Aquaplot joins Technology Transfer Programme of European Space Agency

Start-up for ocean route planning enters ESA’s Business Incubation Centre (BIC) Read more

AMRO Increases Scope To Cover The GCC Region

AMRO, a specialist marine equipment and services provider, is proud to announce that they will now c... Read more

View all