The new Microster Workforce Management Solution aims to optimise “employee rostering”, enhance the workforce environment, and improve management’s decision-making abilities.
“We needed a new system that would enable MICT managers to efficiently manage work-related fatigue during peak operations because we value our employees’ wellness,” said Christian R Gonzalez, general manager, MICT.
“With Microster, we give an equipment operator a more appropriate, right sized ‘rostering pattern’ that will allow him more time to recover and come back ready for the job. Our commitment to our workforce is to efficiently allocate teams based on optimal levels of productivity while maintaining high standards of operational safety and occupational health,” he added.
ICTSI says Microster has advanced capabilities such as accessing self-service information, including manning schedules, and the use of interactive voice response when outside the terminal to update personnel work status.
The system’s automated update features of time and attendance enable it to determine the next best available person for the shift by aligning skills based on the workload requirement.
It is integrated into MICT’s Navis terminal operations system, SAP, and timesheet software.