Product recall practice
Because an efficient product recall process might help to avert a catastrophe, it is vitally important that every manufacturer has the ability to implement best practice if compelled to issue a recall.
But Peter Church of FB Chain Ltd believes that all too few suppliers of forklift truck parts have the ability to trace and recall their products.
“As the recent cases involving some Toyota car models – with accelerator faults – and Rolls Royce – with the A380 Airbus engine – have graphically illustrated, traceability is at the heart of any efficient recall process,” he says.
In the case of leaf chain, he says, “We are seeing more examples of chain entering the UK without any form of batch marking whatsoever. It is virtually impossible to recall a batch of potentially faulty and highly dangerous leaf chain once it has entered the market if the chain cannot be matched with a batch number.”
Further, he adds that having a manufacturing test certificate number prominently displayed also helps ensure that the chain is actually suited to work with the load capacity of the truck.
Related Articles
OPERATIONS
OPERATIONS
PRODUCTS & SERVICES