The key message: keep it simple

Intelligent use of KPIs can have real value in monitoring and improving operational performance. Felicity Landon reports

Port Strategy: "Too many KPIs can start to annoy; it is like a marriage if the husband and wife are always checking on each other", Paul van Eulem, MTBS

Intelligent use of KPIs can have real value in monitoring and improving operational performance. Felicity Landon reports