KPI wishlist

Consultant Claude D’Alessio says relevant KPIs may include:

• Shipping schedules and berth allocation
• Allocation of quay cranes on berth per vessel
• Number of regular exchanges (containers/cargo discharged, loaded, restows, etc.)
• Storage and demurrage (how it is set up for your terminal e.g. 3-5 day turnaround?)
• Stowage and yard planning (space constraints, tight schedules, equipment allocation)
• Gate turnarounds – truck movements and is there a community booking system?
• Barges and trains set up and turnaround times if your terminal has these type of operations as well
• Type of yard equipment (for example, RTG, straddle carriers or reachstackers). The different type of equipment will affect the way the terminal moves and stores containers and will affect how KPIs are compiled.

KPIs should cover not just wharfside operations but road and rail connections too. “The business is interconnected – you may be doing well in turning ships around but you may fail miserably in moving trains or in truck turnaround at the gates,” says Mr D’Alessio.