Productivity gains on the back of software introduction

The availability of radio frequency links means that virtually anything nowadays can be tracked in real time. As a result, data can be extracted from the system and presented in a variety of formats.

On the downside, he says, this data can also be manipulated. Some terminals could therefore theoretically suggest they are achieving productivity levels over and above the reality on the ground. The quantity and diversity of data available to terminal managers is quite astonishing, he adds.