Seeing the process through
The introduction of berth scheduling software at Associated Petroleum Terminals (APT) in Immingham a few years ago was not without its difficulties. Bob Law, APTs oil movements controller, saw the process through. Many of my colleagues were understandably sceptical, he says. We had managed berthing operations seemingly quite well until then and they were worried that this would prove to be just another toy to play with.
“If you allow people to feel that they themselves are making the decision to change, they can be weaned off the old system and then, at this stage, you may want to accelerate the process with some training.”