Easier terminal management

Kalmar has introduced Kalmar Maintenance Remote Support, Kalmar Automation and Software Monitoring and Kalmar Remote Automation Engineer to its remote services offering. The services aim to enable both manual and automated container terminals to optimise equipment and software availability and continuously improve their operations.

Hannu Karp, director, automation services at Cargotec’s Kalmar, said: “Our new remote services will lend an extra hand, helping customers reach optimal fleet availability and performance.”

What’s on offer?

Kalmar Maintenance Remote Support is a data-driven service that helps customers optimise equipment availability and reduce downtime of both manual and automated fleets. It helps customers ensure that their fleet performs according to the terminal’s Key Performance Indicators (KPIs). The support covers Shuttle and Straddle Carriers connected to the Kalmar Cloud and it will be extended to automatic stacking cranes, rubber-tyred gantry cranes and rail-mounted gantry cranes in the future. The support will be offered in three levels: Periodic Health Checks, Continuous Proactive Monitoring, and Predictive Support and Monitoring.

Kalmar Automation and Software Monitoring continuously monitors the health of the customer’s Kalmar One automation system. It also includes expert analyses on automation system data to spot anomalies and improvement points. Kalmar’s global expert team will get alerts of deviations as well as initiate actions and provide recommendations to solve possible issues according to the agreed service level. This will help customers maximise automation system performance and minimise reaction times in exceptional situations.

Kalmar Remote Automation Engineer enables customers to extend their Kalmar automation services with faster resolution and response times and cover the 1st level end-user support remotely. Kalmar’s team of experts will help customers operate their automation solution, identify issues and provide solutions that ensure increased uptime and operational availability. Kalmar can also assist customers with their optimisation and software quality assurance remotely.

Kalmar Automation and Software Monitoring and Kalmar Remote Automation Engineer are extensions of the Kalmar Software Maintenance and Support (M&S) agreement.