Remote demand soars

One such company riding on the back of this veritable boom is Liebherr which has been working for many years on various remote products and is now looking to further expand its horizons.

“The move to automation with remote control brings operational benefits, with a single ROS operator being able to operate several cranes simultaneously,” said a Liebherr spokesperson.

“Additional benefits include faster and easier shift changes, and a more attractive work environment for employees.”

Remote maintenance

Liebherr’s Remote Service app is especially well suited as a diagnosis tool for repairs or for remote maintenance on cranes, excavators and construction machines.

It can be used around the world in real time and can transmit visual information, allowing fast and efficient customer support when it is needed.

Liebherr also offers remote diagnostics for its cranes of the latest generation. If a problem occurs, a service engineer would connect to the crane control via an encrypted mobile phone connection.

The company is providing fast assistance to customers in faraway places by the use of smart glasses.

These glasses allow pictures to be shared and discussed avoiding the need for travel, but also saving substantial costs.

Liebherr is currently used for earthmoving machines and material handling technology enabling digital remote support for service and maintenance cases.

The customer simply wears the smart glasses and a live image is transmitted directly to a Liebherr service technician. They can then carry out a full fault diagnosis.