Focus and feedback

Benjamin Franklin may once have claimed that “well done is better than well said”, but good feedback will ensure that word spreads and the customer base widens.

Independent servicing companies are becoming more popular

The independent maintenance, repair and overhaul (MRO) industry is no exception. Maju Engineering have a healthy customer base including the likes of Penang Port and Bintulu Port. As the company explains, part of the reason for this is that they allow clients such as ports the opportunity to focus on the main business without having to be distracted so much by maintenance problems: the independent MRO company takes care of that. Take into account other factors such as a pool of experts tackling the work in a precise and logical fashion, budgetary requirements being met, and money being saved, and it’s little wonder that independent MRO teams are popular solutions.

Mawdsleys BER has also received positive feedback. The company’s formidable knowledge of DC motors was integral to the work carried out for a large UK import/export port. Mawdsleys BER upgraded spare DC travel motors for the port’s rubber-tyred gantry cranes from 11kW to 15kW. As a result, this solution proved to be a highly satisfactory alternative to designing and making new motors from scratch, since the upgrade work was carried out both on time and on budget.

Shipping company Admiral Harding have also used Mawdsleys BER as a sub-contractor, using the company for tasks such as rewinds and motor overhauls. Admiral Harding responded warmly to the services provided, citing Mawdsleys BER’s “great attention to detail” and “good, reliable service”.