Communication gap

Maersk Vessel

For an accurate assesment of service levels, talk to users, not ports.

For a business that is essentially a service provider, do ports really “engage” with their customers? Do they listen to the concerns of the lines who are their direct clients, or the shippers and importers who provide the cargo flows across the wharves?

Port Strategy obtained three diverse views – from a major container line, a shipowner lobby group and a shippers’ body – and the consensus is that port managers need to up the ante on their customer communication.

Continue reading this article… 


Receive full access today!

Want to read more before deciding on a subscription? It only takes a minute to sign up for a free account and you’ll get to enjoy:

  • Weekly newsletters providing valuable news and information on the ports and terminals sector
  • Full access to our news archive
  • Live and archived webinars, podcasts and videos
  • Articles on innovations and current trends in the ports and terminals industry
  • Our extensive archive of data, research and intelligence

Already subscribed? SIGN IN now

Get more free content sign up today

Ready to subscribe? Choose from one of our subscription packages for unlimited access!