Can terminals learn how to raise their performance with key performance indicators and if so, what kind of KPIs do they need to apply?

Some observers suggest that for terminals to truly know how well they are performing, the best method is to look to carefully-calculated KPIs. One firm believer is Claude D’Alessio, principle IT consultant at Portside Solutions in Sydney Australia, who says well-managed terminals need to have productivity and cost information at their fingertips in order to understand whether they are being profitable or not.