LIEBHERR LAUNCHES XPERTASSIST

In addition, increased availability, longer service life and reduced service costs are the advantages reported for each machine registered with XpertAssist.

A Remote Service tool was introduced during 2020, but XpertAssist combines real-time expert advice from experienced technicians with a wide range of technical tools through an audio-visual connection. This means that immediate qualified fault analysis and online troubleshooting can be provided, supported by step-by-step instructions to maximise assistance and minimise on-site attendance.

Any subsequent site attendances are made as efficient as possible through audio-video calls to better predefine requirements and target an increased first time fix rate. A debriefing via audio-video conference call to explain the work done, or to address possible findings is a key part of the new product. Liebherr states that the mean time to repair can be reduced by up to 50 per cent and field service costs can be cut by up to 20 per cent per annum.

Another aspect of the XpertAssist product is to extend the service offering to predictive maintenance advice and reports on individual machines or entire fleets. Specific outputs include reports on safety or machine and engine utilisation.

The benefit is that the interactive performance review and advice on preventive maintenance delivers high machine availability and early budget planning. Liebherr states that service technicians normally spend up to 45 per cent of their time just travelling to/from site, which is time-consuming and costly. XpertAssist eliminates avoidable travel requirements.

XpertAssist is an annual subscription service for an individual machine or a fleet.